Issue guide

Unauthorized transfer or scam

A practical evidence-organizing guide. It does not determine liability or replace legal advice.

Evidence to gather

Build the factual record

Transaction timeline, authorization facts, alerts, reports, bank communications and recovery attempts.

  • Preserve originals and dates.
  • Keep communications and confirmations.
  • Record what remedy you requested.
  • Separate what you know from what you suspect.
Possible route

Start here

Company escalation + CFPB/regulator; IdentityTheft.gov where identity theft is involved.

Research the institution
Next step

Turn the timeline into an evidence packet.

Build My Evidence Packet